Frequently Asked Questions
General
The website offers custom online orders for items like Tuxedo Jackets, Custom Waistcoats, Custom 3-Piece Suits, Custom 2-Piece Suits, Custom Shirts, Custom Trousers, and Custom Jackets, Custom Overcoats & Custom Polo Tops. You can use the AI feature to design your order and get measured online for a perfect fit. Check out the "Custom Design" menu for details or book a private appointment instead.
Yes, the website features an automatic currency tracker that supports over 100 world currencies. You can easily switch to your preferred currency using the header button or the menu on mobile devices.
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Just follow the steps in the AI-Powered Measurement section on the homepage and click the "Get Measured" button. Scan the QR code to download the Mirrorsize mobile application, or simply click here.
Our suits start at £699 for a 2-piece set (jacket and trousers) available for both men and women.
Our custom shirts typically start at £150.
Measurements
We provide two easy ways to ensure the perfect fit:
1. In-Studio Measurement
Book a personal fitting session at our studio (around 45 minutes). Our professional tailors will take detailed measurements and help you select fabrics and styles.
2. AI-Powered Mobile App
Want to measure yourself at home?
Try our contactless measurement technology:
- Go to the "AI-Powered Measurement" section on our homepage
- Click "Get Measured"
- Scan the QR code to download the Mirrorsize app
- Follow the simple instructions for accurate measurements using deep learning technology
Both options ensure the exceptional fit that defines A Hand Tailored Suit.
Life happens—we understand!
Our Fit Guarantee protects your investment and ensures a perfect fit, no matter what.
What's Covered:
- All necessary alterations if your size changes
- Flexible coverage periods to match your timeline
Perfect for weddings, important events, or anyone ordering months ahead. Speak to our team about adding a Fit Guarantee to your order.
There’s no extra charge if your size changes before production starts. Just let our team know as soon as possible, and we’ll update your measurements at no cost—so long as your order hasn’t moved past the cutting stage.
If you notice any weight changes or size adjustments, reach out to us right away to make sure your garment fits perfectly.
Appointments
We provide online and studio-style consultations, as well as measurement appointments with our style advisors, to help with personal design choices and recommendations.
Style consultations usually take around 60 minutes, and fittings generally last about 45 minutes.
Our standard turnaround time is 6-8 weeks, depending on cutting slot availability. We also offer fast-track options of 2, 3, and 4 weeks, which are chargeable. *Please note that the "Book Early & Save" wedding promotion follows a 12 week cutting timeline.
You can book directly online or call the team to schedule an appointment. Contact them at +44 (0)121 368 1052 or +353 (0)1 513 6665.
Re-ordering
Visit the online Custom Design menu, give us a call, or book an in-studio style consultation. We archive all our existing customers' measurements and patterns, making it simple to retrieve your previous details and re-cut a new garment.
Any amendments made to your unique pattern are saved online for easy access.
We can schedule a re-measurement appointment for about 30 minutes, or you can use our convenient mobile measurement app, which captures your exact measurements in inches or centimeters with just two photos (it takes about 2 minutes). Feel free to reach out to our team anytime, and we’ll be happy to guide you through it!
At A Hand Tailored Suit, we’re thrilled to offer exclusive savings to our loyal customers from September to November each year—marking the fourth year of this special campaign.
This offer is reserved for existing clients who’ve previously purchased from us, with availability on a first-come, first-served basis since we produce a limited number of garments each month.
During this quieter season for the renowned mills we collaborate with, they extend preferential pricing on every extra meter of cloth sold, and we pass these savings directly to you. Additionally, since we already have your custom paper pattern from your last order, we save on time and costs associated with creating a new one. You’ll also avoid adjustment expenses, as your pattern is already tailored to your measurements. Plus, with our AI-powered contactless measurement app, we can easily account for any weight changes and update your pattern digitally, ensuring a perfect fit without last-minute alterations. It’s a win-win: you enjoy outstanding value on premium bespoke tailoring, and we keep our craftsmen busy during a typically slower period.
Sign up for our e-mailer and become a member of our exclusive rewards program!
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Production
- All garments are designed & finished within the United Kingdom.
- We source our cloths from across the UK & Italy predominately.
- We do also source our cloths from East Asia: India & Nepal, Kathmandu with whom we have been working with now for over 15 years + (Producing some of the finest casual soft tailoring).
Our standard make up is a half horse hair canvas chest piece built into all of our Jackets. We do also offer a fully canvassed jacket option.
All of our jackets are cut with a working cuff (that will unbutton & button up if required), standard (half horse hair canvas chest piece), a top pocket square sewn into the lining for use (pocket bag), working breast and front pockets. Inner (security pockets) one on the right hand side with two and an additional (pen pocket) cut into the left hand side of the inner Jacket. We offer coloured (under collar felt), plus a shirt stay (waistband) on all of our trousers.
All of our garments are hand made from the individual measurements taken or submitted online, we draft and cut a unique paper pattern for each garment & client. We archive & save all of our paper patterns for future use. It typically takes around 2 days for a pattern to be drafted and around 100+ man hours for a 2pce suit to be cut.
Online
You can either use the top left-hand menu to select "Cloth Samples" or scroll down to the bottom footer and click on "Shop Collections." Another option is to visit our YouTube channel to explore videos showcasing our cloth swatches.
Our online system provides frequent status updates at every stage of the creation, simply request an update & make sure to register online to access this service.
Yes, you can! Through the website, you can select your fabric, design your garment, and input your measurements. We offer over 12,000 options in-studio and approximately 2,000+ online to choose from.
Online, you will find a link in the shopping cart to add either (1) Online Measurements or (2) Book a Studio Measurement. Alternatively, you can request the smartphone app or book an online measurement with the team if you prefer. Just remember to send us three images of yourself so we can double-check all measurements!
The website allows you to place custom online orders for items like "Tuxedo Jacket, Custom Waistcoat, Custom 3 Piece Suit, Custom 2 Piece Suit, Custom Shirt, Custom Trouser, Custom Jacket. Custom Overcoat & Custom Polo's " With the AI feature, you can design your order and get measured online for the perfect fit. Check out the "Custom Design" menu for more details, or schedule a private appointment instead.
Yes.
Payment
We provide various payment options for our clients, available both online and in-studio. Feel free to reach out if you have any questions!
Yes, we offer installment plans. All orders must be fully paid before being dispatched internationally. For more information, please contact the team.
Unfortunately, no, but you can use the one that provides the best discount for you at the moment. Keep in mind that discount codes usually have expiration dates.
You can visit the pricing menu section on the website to view current promotions, or sign up for future deals through WhatsApp or email newsletters.
Timeline
- Our standard cutting time is 8 weeks +, dependent on the time of the year and if we already have your pattern drafted, please check cutting slot availability.
- *Please do note the book early & save wedding promotion is on a 12 week+ cutting time line (not including shipping).
Yes we cut approx. 50 orders per month and reserve 10x fast track cutting slots per month. dependent on house cloth & cloth availability we can offer 2 weeks, 3 weeks & 4 week options, all options are chargeable.
For wedding bookings we offer a 20% reduction if booking & reserving your cutting slot in advance, this is called book early & save. the order should be more than 3+ months in advance. This enables us to spread our bespoke orders and the work involved through out the year... etc the cutting, drafting, stitching & ordering of cloth, as well as any final adjustments that might be required. This helps us keep our stitchers and pattern cutters in full time employment.
Its best to speak to the team, if your not purchasing a fast track cutting slot. Click to review options.
Postage
Yes we do. You will need to add your shipping address online when placing your order and the online system will automatically work out the shipping cost.
All international orders are dispatched directly from the UK. Local custom & tax fee's are the responsibility of the client.
Throughout the year we may offer free shipping, dependent on the time of the year and the promotions being run.
We use DHL & similar postal services throughout the world.
When purchasing online the website will work out the initial postage cost to pay. We recommend purchasing a fit guarantee these are designed to cover any additional costs that might be accrued during the fit process. If a fit guarantee is not included additional costs might be accrued (for further details see full terms & Conditions below).
Fittings
We operate & run tailoring visits throughout the UK & Europe as well as a full time studio(s). Please see diary for scheduling an appointment.
We offer both online & in-studio professional measurements conducted by the team, any adjustments required are covered during the fitting procedure as long as either a measurement or fit guarentee has been purchased. Please see full terms & conditions for further details.
We offer online fitting appointments, easily booked and arranged, just ask the team.
Simply follow the steps from the home page section AI-Powered Measurement and click the Get Measured button, Scan the QR code to download Mirrorsize mobile application. Alternatively please click here.
Weight gain or weight loss (Changing body size)
If you’ve changed sizes without informing the team or requesting a re-measure, you might be responsible for the extra adjustment work carried out.
Of course you can (we expect it); we just ask that you keep us informed (since we aren't mind readers), as we cut our garments down to approximately 1cm / 0.25" based on your previous measurements.
We offer two convenient options to re-measure your size:
1. In-Studio: Schedule an appointment to visit our studio for a quick 30-minute re-measurement.
2. Mobile App: Follow the steps in the AI-Powered Measurement section on the home page, click "Get Measured," and scan the QR code to download the Mirrorsize mobile app.
We recommend getting re-measured about 2-3 weeks before your scheduled fitting date.
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All of our garments include an inseam allowance of approximately 3.5 inches (8.89 cm) across the chest of a jacket, about 2.5 inches (6.35 cm) at the trouser waist, 2.5 inches (6.35 cm) at the hem of the trousers, and 1.5 inches (3.81 cm) at the trouser inner seam for tapering in and letting out.
We offer a few options to assist you, including fit guarantees designed to give you peace of mind when ordering in advance or online. You can purchase a fit guarantee for your desired time period, which will cover any necessary adjustments or even a full remake of your garment if needed. Feel free to reach out to the team for more details about the fit guarantee.