Frequently Asked Questions

General

Yes, the website can facilitate custom online orders for "Tuxedo Jacket, Custom Waistcoat, Custom 3 Piece Suit, Custom 2 Piece Suit, Custom Shirt, Custom Trouser, Custom Jacket ". You can now use our AI feature to design an order and have yourself measured online for a perfect fit. Head to the "Custom Design" menu for more information. Alternatively you can book in for a private appointment. 

Yes you can. The website has been encoded with an automatic currency tracker offering up to 100+ different world currencies. You can also change the required currency via the header button or via the menu on mobile devices. 

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Simply follow the steps from the home page section AI-Powered Measurement and click the Get Measured button, Scan the QR code to download Mirrorsize mobile application. Alternatively please click here.

Our suits start from £699 for a 2pce (Jacket & Trouser) for both men & women. 

Our custom shirts normally start from £150

Re-ordering

Head to the online Custom Design menu or give us a quick call alternatively book a style consultation in-studio. We keep all of our existing customers measurements & patterns archived, so its easy to simply bring out the previous pattern & measurements and re-cut a new garment. (As any previous amendments made to your unique pattern is saved online).

We can either book you in for a Re-measurement appointment (approx 30 mins) or we have a very handy mobile measurement app that will that capture your exact measurements in both inches or cm via 2x images (It takes approx 2 mins) . You can always give us a shout, the team we can easily walk you through it!

Ordering Online

Yes you can, simply head to the header menu to choose "Custom Design". For Tuxedo Jacket, Custom Waistcoat/ Vest, Custom 3 Piece Suit, Custom 2 Piece Suit, Custom Shirt, Custom Trouser & Custom Jacket! 

No, you can use the online garment design builder freely, but we recommend registering online to benefit fully from promotions & when purchasing you will need to register.  

Yes we do, as all of our garments are hand made from a unique pattern drafted from your own measurements (bespoke). So we can cut & tailor to any size or fit. 

Yes we do, we sell embroidered gift vouchers. Embroidered onto one of signature red pocket squares / pocket handkerchiefs.  They take approx. 5- 7 days to be embroidered and dispatched. Click here

  • We have increased the discount rate for our returning customers to 25% OFF 
  • Request your unique code today for all online orders? Or use in-studio discount code: returning-client-2025

Appointments

Yes we can try, we offer online & studio, style consultation & measurements appointments where our style advisors will be more than happy to help with any personal design options or recommend accordingly.

Our style consultations normally take around 60 minutes & fittings around 45 minutes.

  • Our standard turnaround time is 6 - 8 weeks + depending on cutting slot availability. We do also offer fast track options of 2, 3 & 4 week options, these are chargeable.
  • *Please do note the book early & save wedding promotion is on a 8 - 12 week cutting time line. 

You can either book directly online or you can simply call the team to request an appointment. Tel either +44 (0)121 368 1052 or +353(0)1 513 6665. 

Production

  • All garments are designed & finished within the United Kingdom.  
  • We source our cloths from across the UK & Italy predominately. 
  • We do also source our cloths from East Asia: India & Nepal, Kathmandu with whom we have been working with now for over 15 years + (Producing some of the finest casual soft tailoring).  

Our standard make up is a half horse hair canvas chest piece built into all of our Jackets. We do also offer a fully canvassed jacket option. 

All of our jackets are cut with a working cuff (that will unbutton & button up if required), standard (half horse hair canvas chest piece), a top pocket square sewn into the lining for use (pocket bag),  working breast and front pockets. Inner (security pockets) one on the right hand side with two and an additional (pen pocket) cut into the left hand side of the inner Jacket. We offer coloured (under collar felt), plus a shirt stay (waistband) on all of our trousers. 

All of our garments are hand made from the individual measurements taken or submitted online,  we draft and cut a unique paper pattern for each garment & client.  We archive & save all of our paper patterns for future use.  It typically takes around 2 days for a pattern to be drafted and around 100+ man hours for a 2pce suit to be cut. 

Online

Yes you can, simply head to either the top left hand menu and select cloth samples or head to the bottom footer and select shop collections, alternatively you can visit our Youtube channel to browse videos of our cloth swatches. 

Our online system offers status updates that frequently update you at each stage of the creation / production process. Do remember to register online for this service. 

Yes you can, via the website you can choose your cloth, design your garment & add your measurements. We have in excess of over 10,000+ options to choose from in-studio & approx 2000+ online.

Online you will find a link in the shopping cart to add (1) Online Measurements or Book in for Studio Measure (2) ) You can alternatively request the smart phone app or book an online measurement with the team if you would prefer, just remember to send us three images of your self so that we can recheck all measurements!

Yes, the website can facilitate custom online orders for "Tuxedo Jacket, Custom Waistcoat, Custom 3 Piece Suit, Custom 2 Piece Suit, Custom Shirt, Custom Trouser, Custom Jacket ". You can now use our AI feature to design an order and have yourself measured online for a perfect fit. Head to the "Custom Design" menu for more information. Alternatively you can book in for a private appointment. 

Yes.

Payment

We offer a number of payment options to our clients both online and in-studio. If you have any questions please do reach out. 

Yes , We offer installment plans (All orders will need to be fully paid before being internationally dispatched). For more information speak to the team.

We are afraid not. But you can use the one that offers the best reduction for you at the time. Please do note discounts codes normally have expiration dates. 

You can check the pricing menu section on the website for current promotions or sign up for future promotions via whatsapp or via email mailer

Timeline

  • Our standard cutting time is 8 weeks +, dependent on the time of the year and if we already have your pattern drafted, please check cutting slot availability. 
  • *Please do note the book early & save wedding promotion is on a 12 week+ cutting time line (not including shipping). 

Yes we cut approx. 50 orders per month and reserve 10x fast track cutting slots per month. dependent on house cloth & cloth availability we can offer 2 weeks, 3 weeks & 4 week options, all options are chargeable.  

For wedding bookings we offer a 20% reduction if booking & reserving your cutting slot in advance, this is called book early & save.  the order should be more than 3+ months in advance. This enables us to spread our bespoke orders and the work involved through out the year... etc the cutting, drafting, stitching & ordering of cloth, as well as any final adjustments that might be required. This helps us keep our stitchers and pattern cutters in full time employment. 

Its best to speak to the team, if your not purchasing a fast track cutting slot. Click to review options.

Postage

Yes we do. You will need to add your shipping address online when placing your order and the online system will automatically work out the shipping cost. 

All international orders are dispatched directly from the UK.  Local custom & tax fee's are the responsibility of the client.

Throughout the year we may offer free shipping, dependent on the time of the year and the promotions being run.

We use DHL & similar postal services throughout the world. 

When purchasing online the website will work out the initial postage cost to pay. We recommend purchasing a fit guarantee these are designed to cover any additional costs that might be accrued during the fit process. If a fit guarantee is not included additional costs might be accrued (for further details see full terms & Conditions below).

Fittings

We operate & run tailoring visits throughout the UK & Europe as well as a full time studio(s).  Please see diary for scheduling an appointment. 

We offer both online & in-studio professional measurements conducted by the team, any adjustments required are covered during the fitting procedure as long as either a measurement or fit guarentee has been purchased. Please see full terms & conditions for further details.   

We offer online fitting appointments,  easily booked and arranged, just ask the team.  

Simply follow the steps from the home page section AI-Powered Measurement and click the Get Measured button, Scan the QR code to download Mirrorsize mobile application. Alternatively please click here.

Weight gain or weight loss (Changing body size)

If you have changed size & not informed the team & not asked for a re-measure, yes you may be liable for the additional adjustment work conducted. 

Of course you can (we expect it), we only ask that you keep us informed (as we aren't mind readers) as we do cut are garments down to approx 1cm / 0.25" of your previous measurements taken. 

  • We offer two options to re-measure your size: 
  • 1. In-Studio: You can schedule an appointment to visit our studio for a quick re-measurement (approx 30 mins).
  • 2. Alternatively, you can use the Mobile App: Simply follow the steps from the home page section AI-Powered Measurement and click the Get Measured button, Scan the QR code to download Mirrorsize mobile application.

We advice getting re-measured approx 2/3 weeks before your given fitting date.  

Please click here

Yes all of our garments are made with inseam allowance approx. 3.5 inches / 8.89cm across the chest of a Jacket.  Trouser waist approx. 2.5"/ 6.35cm, hem of trousers approx. 2.5" / 6.35cm & trouser inner seam approx. 1.5" / 3.81cm for tapering in & letting out. 

We have a couple of options to help you, we do offer fit guarantees, these are designed for peace of mind if ordering in advance or simply ordering online. You simply purchase a fit guarantee for the time period you require and that fit guarantee will cover any adjustments  if required or a full remake of your garment if deemed necessary /required. Please speak to the team regarding the fit guarantee.