Shipping policy

Terms & Conditions of Timelines & Deliveries:

Lead Times.

• It is understood that turnaround and dispatch of the orders placed at the Supplier may vary from time to time depending on current order volumes, work schedules, fabric availability or a characteristic of the order placed. The Supplier will try its best to comply with the average turnaround time of 8 to 12 weeks, dependent on cutting slot availability.
  Please note when ordering none in house cloths we do recommend an additional 2 weeks + for dispatch from the mill to our production department.
  • While turnaround of an order is indicated as an estimated dispatch date it is understood that the supplier will try to keep as close to the scheduled estimated dispatch date as possible.
• Please do note during the months Jan to August it is normal for us to move our cutting time to between 10-12 weeks during these months. Jan to April is normally communion cutting season & April to August is wedding cutting season. We do recommend to all clients falling between these dates to give 12 weeks + for peace of mind. Or to have your order fast track if availability allows (The FastTrack of an order is a charged service, offering 3 – 4 week if cutting availability allows).
  • Dispatch times may vary according to availability, any guarantees or representations made as to delivery times can be subject to any delays resulting from postal delays, customs & excise or force majeure (including Acts of God, Acts of War or Acts of Terrorism, Acts Of Nature Plague, Epidemic & Pandemic etc.) for which we will not be held responsible.
  • The supplier will not be responsible for such delays resulting from situations within the client’s control, such as the client making a late payment. Client not being available to accept delivery, or incorrect delivery details supplied by the client. A delay does not include any alterations that are requested by the client. Timing to first fitting does not include public holidays.

 

(Approx.) Timelines.

• House cloths are delivered within 2-3 days to the production department.
• Third-party cloths are delivered less frequent depending on the quantity of order & location.
• Pattern cutting is normally conducted weekly & can take 24-48 hours, dependent on individual specifications.
• Existing client patterns are archived onsite for frequent access.
• Cutting slots are allocated accordingly dependent on order history & individual requirements.
• QC checking is conducted ahead of dispatch.
• Dispatch/courier is via DHL & is dispatched directly to the studio.
• Postal orders will be dispatched via courier only on receipt of full payment.

 

Recommended.

• Please note our recommended cutting periods:
  Jan functions, October booking.
  Feb functions, November booking.
  March functions, December booking.
  April functions, January booking.
  May functions, February booking.
  June functions, March booking.
  July functions, April booking.
  August functions, May booking.
  September functions, June booking.
  October functions, July booking.
  November functions, August booking.
  December functions, September booking.
  For more details please see the additional services section.

 

First Time Clients.

• First-time clients are advised to seek guidance on cutting period frequency & availability as we cut only a limited amount of orders per month.

 

Existing clients.

• Benefit from pattern availability as they are archived and updated frequently onsite.

 

Allocation of Cutting Slots.

• For more information, we advise that you speak to the team, as allocated cutting slots can vary dependent on the individual order and its required date. As well as order flow.

 

Fast Track Cutting.

• We offer a fast track cutting for all customers throughout the year this service offers the expediting cutting of garments through the cutting process only. This option carries additional charges.
• Please note the company reserves the rights to substitute cloth and styling options if required to meet requirements.

 

We allocate.

• All custom orders are kept at our central production department and are dispatched/allocated accordingly to our showrooms or tailoring locations ahead of pre-arranged appointments. All fittings need to be pre-booked via the tailoring team.

 

Postage.

• We dispatch orders all over the world via secure courier. Postage is either charged upfront or will need to be prepaid ahead of any postage dispatch. All orders will also need to be paid in full ahead of dispatch.

 

Postage Returns.

• All return postage items & costs are the responsibility of the client & will not be reimbursed. Any additional costs accrued by the company due to carriage/ storage or adjustments that are not deemed appropriate or agreed upon will be charged for.

 

Additional Tariffs / Duties.

• Any additional carriage charge or local tax/duty fee’s for orders dispatched outside of the United Kingdom will be the responsibility of the ordering client to pay in relation to his or her order.

 

Additional Terms:

Travelling Tailoring Visits.

• COVID-19 Country social distancing measures being observed & followed -The company will make every effort to book each fitting at a convenient time and location but offer no guarantee of any particular time or venue. All appointments are subject to availability.
  The Seller reserves the right to cancel any fitting day or fitting day location. In this instance, an alternative venue will be offered
  The Seller bears no responsibility for journey times or expenses incurred travelling to and from our venues or loss of earnings due to attending appointments.

 

Extra Adjustments.

• We reserve the right to charge for any alteration requested and reversal of said alteration that it deems unnecessary or detrimental to the fit.
• The company will make the goods subject to the details taken by the customer.
  After the goods have been made any requests for amendments to these details will be chargeable and may be refused.
  Any detail of the goods not clearly stated on the order form will be made in the style of the companies choosing.
• Any alterations desired after the completion of the tailoring process. Will carry an adjustment charge. The tailoring process is deemed completed after the final fitting.

 

Toil / Test Fit (Cotton Canvas).

• All clients for whom a toile is deemed appropriate, the deadline to first fitting is for the toile fitting. Once the first fitting is performed, the garment is made-proper and ready for fitting within 8 weeks from the time of fitting the toile. Please do note a toil and the changes made to the toil ahead of placing into creation is the final specifications, any additional changes to the garments after the toil fitting will be charged. Example length, collar style and pocket style changes.
  • For the avoidance of doubt, a toile is a garment made up in basic cotton so that alterations can be made. * a toile fitting does carry an extra charge €100.
  • Please note we can offer a full canvas & half-canvas option within our bespoke Jackets at an extra cost. *Please ask for further details.
  • We can in exceptional circumstances offer a fast track cutting of 4 weeks. This will incur an extra cost & depend on our cutting availability at the time.
  • Please do also be aware that certain sizes (48” +) do carry a surcharge dependent on fabric quantity used.

 

Extra Styling Details.

• Additional extras (Advanced styling options), We have endeavored to keep the costings at a fixed price for you however we do have some advanced styling options available which do carry an extra charge. This will be discussed with you throughout your appointment or detailed online. Any additional styling attributes on to- of these will be charged at a €25.00 rate per unique attribute.
  • Communion orders between the months of Jan, Feb, March & Wedding orders between the months of April, May, June, July & August, September due to the attention to detail that goes into our hand-tailored garments we do ask for a minimum of 12 weeks to be afforded for cloth ordering, special pattern drafting, cutting & sewing before the communion/wedding date.

 

Group Orders.

• Large Group ordering please do note, as our cloth is purchased directly from supplier, it is recommended to place all group orders at the same time so that we can cut from the same batch.
  • Please do note cutting will not commence until payment is received in full. The 12 weeks quoted is from the date of final & full payment.
  • Digitally Printed Linings, please do note we will require a high-resolution image, we recommend 300 dpi (dots per inch). We do also recommend 12 weeks for printing & sewing.
  • Corporate & orders falling outside of the detailed terms & conditions above must note final payment is due ahead of the first fitting.
  • Embroidery and detailed specifications above and beyond what is the standard bespoke offering, this can be done but will carry a fee dependent on the additional time is taken to either cut or sew for you.

 

Merchant Services & Charge-backs.

• Please do note that we advise all customers to pay by credit card affording an extra level of security and peace of mind for them and us.
• In the unlikely event that you feel that you need to request a card charge-back, we ask that you contact the accounts team as they will need to approve the transaction.
• All unapproved charge backs will be challenged, and legal action brought against the individual to redeem all costs in relation to the order and all additional legal costs relating to the action.

 

The gesture of Goodwill Items.

• Occasionally it might be deemed appropriate to offer a bespoke item as a gesture of goodwill. Please do note any item that is offered as a gesture of goodwill is cut and created as the company’s full discretion. Dependent on availability & resources. Please do note any additional costs etc. postage/carriage & local taxes/duties will also be the responsibility of the client. Complimentary items are non-refundable.

 

Promotions & Discounts.

• Items supplied for promotional use, where an agreement is in place ie. complimentary tie/shirt offered for use of wedding images etc. must be supplied by customer within 6 months of event or items will be invoiced & sort at the full cost price.

 

Competitions.

• Throughout the year the company will run varies competitions a redemption code might be required if winning, and identification can be requested. All competition entrants have 28 days to redeem or book an appointment to avail of competition items. The winner will be notified by email within 14 days of the closing date. If the winner cannot be contacted or does not claim the prize within the 28 days, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
• The winner must be able to visit one of our showrooms or tailoring visits for initial measurements and subsequent fittings. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
• The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
• Please do note any item that is offered as a competition is cut and created as the company’s full discretion. Dependent on availability & resources. Please do note any additional costs etc. postage/carriage & local taxes/duties will also be the responsibility of the client. Competition items are non-refundable.

 

Working Agreements.

(etc. Brand ambassadors & brand Influencers, writers & any third-party working agreement in place)

• The company frequently works with brand ambassadors & influencers to promote itself. All agreements are legally binding and agreed upon ahead of any garment being cut. Failure to comply with the agreed terms will result in all costs being sort in relation to the said agreement as well as any legal costs accrued in relation to recovery of costs.
• All created content and approved images remain company property.

 

Terms & Conditions of Gift Voucher Purchase & usage:

• Gift Vouchers can be exchanged for goods in all our studios & online.
  • Gift vouchers may not be exchanged for cash.
  • Gift vouchers are valid for 12 / (24) months from date of purchase. (Extended by 12 months for all purchases during 2019/2020, due to unprecedented pandemic restrictions). months from date of purchase.
• If goods purchased online total less than the value of the gift voucher, any balance will be left as a credit.

• Gift vouchers & embroidered vouchers are non-refundable.
  • If goods purchased online total less than the value of the gift voucher, any balance will be left as a credit.

A Hand Tailored Suit Ltd is a company registered in Ireland.

• Which operates A Hand Tailored Suit (IRE). Related services are made available to you in accordance with the following Terms & Conditions. Please read them carefully before ordering.
• We periodically make amendments to these Terms and to the information contained in our website, so we advise you to check back often. Your statutory rights shall remain unaffected by these Terms & Conditions.

 

Full Terms & Conditions